Microsoft Dynamics 365
Microsoft's Business Application
With Dynamics 365, Microsoft provides its customers with a range of diverse business applications designed for various purposes, aligning with different process areas within the company.
As a Microsoft partner, we ensure the optimal implementation, licensing, training, and support of Dynamics 365 apps in your organization.
Microsoft Dynamics 365
Apps, Programming Languages & Suitability of the Platforms
With Dynamics 365, Microsoft provides its customers with a range of diverse business applications designed for various purposes, aligning with different process areas within the company.
As a Microsoft partner, we ensure the optimal implementation, licensing, training, and support of Dynamics 365 apps in your organization.
Dynamics 365
CRM / ERP / Customer Engagement / Model Driven Apps
Microsoft Dynamics 365
CRM / ERP
“Dynamics 365 Customer Engagement” is a suite of applications that helps businesses optimize their customer interactions. The key applications of “Dynamics 365 Customer Engagement” include:
1. Sales: A sales application that supports the sales process from lead generation to closure.
2. Marketing: An app providing marketing automation, campaign management, and analytical tools.
3. Customer Service: An app that assists support staff in managing customer issues and complaints.
4. Field Service: An app offering field service personnel tools and resources for efficient job execution.
5. Project Operations: An app supporting project managers in planning, execution management, and resource optimization.
All applications in “Dynamics 365 Customer Engagement” are seamlessly integrated, providing businesses with a comprehensive solution for optimizing their customer interactions.
Customer Engagement supports a range of programming languages, including JavaScript, TypeScript, and C#. The use of JavaScript and TypeScript is particularly useful for creating custom controls and applying business logic, while C# is often employed for integration with external services and data sources.
In addition, HTML, CSS, and SQL can also be used to create custom apps. The programming languages and technologies available for development with Customer Engagement are widespread and commonly used by developers. This makes Customer Engagement more appealing to a broader developer community.
“Dynamics 365 Customer Engagement” is a versatile software that assists businesses of all sizes and industries in optimizing their business processes in areas such as customer service, sales, field service, human resources, project management, event management, and marketing.
Small to medium-sized businesses specializing in the sale of goods or services can benefit from this system. Larger enterprises with complex marketing and sales processes will also appreciate the advantages of Dynamics 365 Customer Engagement.
In particular, companies already using Microsoft products can benefit from the integrated features of the system and build a unified platform for their business processes.
Dynamics 365
NAV / Navision / Business Central
Microsoft Dynamics 365
NAV
Dynamics 365 Business Central is an all-in-one management software designed for small and medium-sized enterprises, positioned as a standalone app within Microsoft’s app family. It provides a comprehensive suite of modules to support various business areas and functions. Some of the core modules include Financial Management, Sales, Purchasing, Inventory Management, Project Management, Human Resources Management, Service Management, Manufacturing, and Supply Chain Management.
Financial Management encompasses accounting, financial planning and analysis, as well as invoicing and payment management.
Sales and Purchasing modules assist in managing sales and procurement processes, including quotation, order management, and invoicing.
The Inventory Management module enables the control of inventory, including inventory tracking and order management.
Project Management includes resource planning, project budgeting and tracking, as well as time and cost recording.
Human Resources Management aids in personnel administration from the application process to payroll.
The Service Management module automates service requests, while Production and Supply Chain Management modules provide tools for managing the manufacturing process and monitoring the supply chain within the company.
Business Central utilizes its own programming language called AL (Application Language). This language is based on Microsoft’s C/AL (Client/Server Application Language) and was developed to provide a modern and flexible development platform for Dynamics 365 Business Central.
AL is an object-oriented language, allowing developers to create custom functions, business logic, processes, and user interfaces to meet the specific requirements of businesses. AL is tightly integrated with the Visual Studio Code development tool, making it easier for developers to quickly develop, test, and deploy applications. It is also possible to use other programming languages such as JavaScript and C# to access the Business Central API and create custom extensions.
Business Central is best suited for small and medium-sized enterprises (SMEs) in need of a comprehensive ERP and financial management solution. It is ideal for companies that must manage large volumes of data and require a centralized overview of their business processes.
Dynamics 365
AX / ERP / F&O / SCM / Finance / Commerce
Microsoft Dynamics 365
AX
Dynamics 365 Finance, Supply Chain Management, and Commerce are all part of the Dynamics 365 suite of business applications. Each module has its own set of applications to enhance its functionality:
- Dynamics 365 Finance: Applications include Expense Management, Fixed Assets, Credit and Collections, and Cash and Bank Management.
- Dynamics 365 Supply Chain Management: Applications include Inventory Management, Production Control, Procurement, and Warehouse Management.
- Dynamics 365 Commerce: Applications include Point of Sale (POS), e-Commerce, Call Center, and Loyalty Management.
Dynamics 365 Finance, Supply Chain Management, and Commerce apps are all highly specialized software systems designed to meet the unique requirements of businesses in various industries.
To enable companies to effectively tailor these systems to their specific needs, these apps use X++ as the primary programming language for custom functions, reports, and integrations.
It is best suited for medium-sized and large enterprises in need of a comprehensive financial and operational solution.
The software offers a variety of features such as financial management, accounting, inventory management, inventory and material control, planning, and order management. It may also be suitable for companies operating in multiple countries, as it provides support for various currencies, tax management, and compliance.
However, it may not be suitable for smaller businesses that do not require an extensive operational management solution, as it can be expensive and may offer too many features that are not needed.
Ultimately, everything depends on the specific requirements and needs of the company, and it is important to conduct a thorough evaluation before making a decision.
Microsoft Dynamics 365
The individual apps & Solutions
“With Dynamics 365, Microsoft provides its customers with a range of different software solutions for various purposes. Technologically, three different platforms can actually be identified. For simplicity, we use Microsoft’s original designations: CRM, NAV, & AX.”
Sales
Dynamics 365 Customer Insights
Microsoft Dynamics 365 Customer Insights is a cloud platform for comprehensive analysis of customer data, enabling the creation of personalized marketing campaigns and gaining insights into customer behavior and preferences.
Sales
Dynamics 365 Customer Voice
Microsoft Dynamics 365 Customer Voice collects feedback from customers across various channels to help companies improve products, services, and business processes.
Sales
Dynamics 365 Sales
Microsoft Dynamics 365 Sales automates sales processes, improves collaboration, and provides a 360-degree view of customers.
Sales
Dynamics 365 Relationship Sales
Microsoft Relationship Sales automates sales processes through intelligent solutions from Microsoft Dynamics 365 and LinkedIn Sales Navigator.
Service
Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service: powerful customer management platform for effective customer experience and support.
Service
Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service automates and optimizes service processes. It plans and coordinates deployments, manages orders, monitors assets, and supports on-site technicians.
Service
Dynamics 365 Remote Assist
Microsoft Dynamics 365 Remote Assist: An augmented reality app for technical personnel and experts for virtual real-time collaboration.
Project Management
Dynamics 365 Project Operations
Microsoft Dynamics 365 Project Operations optimizes project operations for service-based businesses by integrating project management with financial and sales processes.
KMU
Dynamics 365 Business Central
Business Central is an integrated software for managing finance, sales, purchasing, production, supply chains, and human resources.
Human Resources
Dynamics 365 Human Resources
Microsoft Dynamics 365 Human Resources automates HR tasks, enhances employee engagement, manages compliance requirements, and supports talent identification and development.
Commerce
Dynamics 365 Commerce
Microsoft Dynamics 365 Commerce is a comprehensive solution for retailers. It enhances the customer experience, optimizes inventory and supply chain processes, and increases employee productivity.
Commerce
Dynamics 365 Fraud Protection
Microsoft Dynamics 365 Fraud Protection provides businesses with protection against fraud and abuse. Features include fraud detection, identity verification, and payment monitoring. The software uses data analysis and machine learning algorithms to detect suspicious activities or transactions and minimize damage.
Finance
Dynamics 365 Finance
Microsoft Dynamics 365 Finance is an ERP solution for financial management processes. It automates business processes, enhances visibility of financial data, and integrates features such as procurement, sales, warehouse management, and human resources.
Supply Chain
Dynamics 365 Supply Chain Management
Microsoft Dynamics 365 SCM improves supply chain operations through inventory and procurement management, as well as IoT-based production efficiency enhancement and artificial intelligence.
Supply Chain
Dynamics 365 Guides
Microsoft Dynamics 365 Guides provides VR-supported work instructions and training. User-friendly, quick and easy to create, and suitable for remote training.
Supply Chain
Dynamics 365 Intelligent Order Management
Microsoft Dynamics 365 Intelligent Order Management (IOM) automates order processes and enables real-time order processing.
Microsoft Dynamics 365
Pricing
The introduction and operation of Microsoft Dynamics 365 are naturally associated with costs. In general, these costs can be divided into implementation costs and ongoing costs. Additionally, internal costs should not be overlooked alongside external costs. In the following, we will discuss the various types and provide you with an overview of the expected costs.
Learn more about the costs to consider with
Microsoft Dynamics 365
Microsoft Dynamics 365
Our Services
As long-time experts in Dynamics 365, we can provide valuable support in various situations. Here, we would like to illustrate three different areas of our services as examples.
Learn more about
our services for Microsoft Dynamics 365