Microsoft Dynamics 365


The introduction and operation of Microsoft Dynamics 365 naturally come with associated costs. Generally, these costs can be divided into implementation costs and ongoing costs. Furthermore, in addition to external costs, internal costs should not be overlooked. In the following, we will delve into the different types and provide you with an overview of the expected costs.


Learn everything you need to know about the different types of costs for implementation, operation, as well as the internal costs to consider.

Microsoft Dynamics 365
Implementation Costs

The costs of implementing Dynamics 365 solutions vary significantly based on the need for customization and the implementation strategy.

At arades GmbH, based on our project experiences, we have developed a cost-effective implementation strategy, which we apply in the following executions.

Dynamics 365



During the needs analysis and creation of the rough concept, the costs are determined based on the scope of your specific requirements, with an estimated range of approximately 2 to 5 person-days.

For the deployment and configuration of Dynamics 365, depending on the complexity of your project, we plan with a budget that allows for thorough initialization and customization to fit your processes.

For projects of standard complexity, we estimate approximately 2 person-days.

The costs for customizations depend on the degree of required adaptations and are calculated based on the person-days invested.

For a new implementation, we recommend a minimalist approach to allow our clients the opportunity to identify meaningful adjustments after thorough testing of basic functionalities.

Therefore, customizations made during this phase should not exceed 2 person-days.

The integration into your software landscape is meticulously planned, and the costs are dependent on the number of interfaces and the complexity of the systems.

Thanks to the functionalities provided by Microsoft, the effort for integrating Dynamics 365 with other systems is reduced to approximately 2 person-days per interface.

Naturally, the effort increases when integrating with outdated systems or dealing with more complex requirements.

For data migration, we calculate costs based on the data volume and the complexity or homogeneity of the data structure, as well as the quality of the data.

Microsoft provides mechanisms that allow for the direct import of Excel, XML, or CSV files into Dynamics 365 with minimal effort.

To make a cost estimate, existing data sets and structures need to undergo a review. The resulting data migration concept enables a more accurate assessment of the effort required for data migration.

For creating a data migration concept with a relatively straightforward data structure, we estimate approximately 2 person-days.

The investment in employee training is variable and is calculated based on the number of participants and the scope of the training to ensure effective utilization of Dynamics 365.

We recommend two half-day basic training sessions within a span of two weeks, along with at least two half-day advanced training sessions after one month.

For the Go-Live phase and Hypercare support, we recommend allocating a dedicated budget for initial assistance and potential optimizations after the launch.

Depending on the complexity of the project, it is advisable to plan for a minimum of 2 to 5 person-days in this phase.

Microsoft Dynamics 365
Ongoing Costs

The ongoing costs for Microsoft Dynamics 365 include regular expenses such as license fees, which vary based on the number of users and functionality. Additionally, maintenance and support costs should be taken into account for continuous optimization and issue management.

It is crucial to incorporate these costs into your overall budget planning to ensure the long-term, smooth operation of Dynamics 365.

Microsoft Dynamics 365
Internal Costs

During the implementation of Microsoft Dynamics 365, internal resources are necessary for coordinating and overseeing the external team, facilitating communication between internal stakeholders and the service provider, as well as reviewing and approving the delivered results.

It is also crucial to account for internal capacities dedicated to training and onboarding employees into the new system. These internal efforts are essential to ensure a seamless integration and optimal utilization of Dynamics 365.