Legal
Information on the processing of personal data when visiting this website and using the services of arades GmbH — in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
This is a non-binding English translation provided for convenience only. The legally binding version is the German original. In the event of any discrepancy between this translation and the German version, the German version shall prevail. These terms are governed by the laws of the Federal Republic of Germany.
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. For detailed information on data protection, please refer to our privacy policy below this text.
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. Their contact details can be found in the "Information on the Controller" section of this privacy policy.
How do we collect your data?
On the one hand, your data is collected by you providing it to us. This may, for example, be data you enter in a contact form or transmit to us by email.
Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior, and to respond to your inquiries and communicate with you.
What rights do you have regarding your data?
You have the right to obtain information free of charge at any time about the origin, recipient, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
We host the content of our website with an external service provider with servers in the European Union. The personal data collected on this website is stored on the servers of the service provider. This may primarily involve IP addresses, contact inquiries, meta- and communication data, contract data, contact data, names, website accesses, and other data generated via a website.
The hosting provider is used for the purpose of contract fulfillment with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast, and efficient provision of our online offering by a professional provider (Art. 6 para. 1 lit. f GDPR). A data processing agreement pursuant to Art. 28 GDPR has been concluded with the hosting provider.
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
The controller responsible for data processing on this website is:
arades GmbH
Lilistr. 6
63067 Offenbach am Main
Germany
Phone: +49 (0)69 401 507 260
Email: website@arades.de
The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).
arades GmbH is not currently required to designate a Data Protection Officer under § 38 BDSG in conjunction with Art. 37 GDPR: we employ fewer than twenty persons who are continuously engaged in the automated processing of personal data, and we do not carry out large-scale regular monitoring or processing of special categories of personal data.
For any data protection inquiry, please contact us at website@arades.de using the subject line "Data Protection", or write to arades GmbH at the postal address listed in our imprint. We typically respond within five business days.
Unless a more specific storage period is mentioned within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you make a legitimate request for deletion or revoke consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., retention periods under tax or commercial law); in the latter case, deletion takes place after these reasons no longer apply.
Specific periods apply to individual processing operations: a download access is valid for 30 days. The record that a free trial phase has already been used for an environment is stored permanently (prevention of misuse). The evaluation data on the ordering process is deleted or anonymized after 24 months.
If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, if special categories of data are processed under Art. 9 para. 1 GDPR. In the event of explicit consent to the transfer of personal data to third countries, data processing also takes place on the basis of Art. 49 para. 1 lit. a GDPR.
If you have consented to the storage of cookies or to access to information in your end device, the data processing takes place additionally on the basis of § 25 para. 1 TDDDG. Consent can be revoked at any time. If your data is required for contract fulfillment or to carry out pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data, insofar as it is necessary to fulfill a legal obligation, on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be based on our legitimate interest under Art. 6 para. 1 lit. f GDPR.
As part of our business activities, we work with various external entities. In some cases, transmission of personal data to these external entities is also necessary. We only pass on personal data to external entities if this is required for contract fulfillment, if we are legally obliged to do so, if we have a legitimate interest in the transmission, or if another legal basis permits the data transmission. When using processors, we only pass on personal data of our customers on the basis of a valid data processing agreement. In the case of joint processing, a joint controller agreement is concluded.
Many data processing operations are only possible with your express consent. You can revoke consent already given at any time. The lawfulness of data processing carried out up to the revocation remains unaffected by the revocation.
IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).
In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work, or the place of the alleged breach. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.
Competent supervisory authority for arades GmbH:
Der Hessische Beauftragte für Datenschutz und Informationsfreiheit (Hessian Commissioner for Data Protection and Freedom of Information)
Postfach 3163, 65021 Wiesbaden
Phone: +49 611 1408-0
Web: datenschutz.hessen.de
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.
Within the framework of applicable legal provisions, you have the right at any time to free information about your stored personal data, their origin, and recipients, and the purpose of data processing and, if applicable, a right to correction or deletion of this data. For this purpose and for further questions on the subject of personal data, you can contact us at any time at the addresses given in the imprint.
You have the right to request the restriction of the processing of your personal data. For this purpose, you can contact us at any time at the addresses given in the imprint.
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
Our website uses so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored on your end device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted after the end of your visit. Persistent cookies remain stored on your end device until you delete them yourself or until they are automatically deleted by your web browser.
Cookies can come from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies within websites (e.g., cookies for handling payment services).
Cookies have various functions. Many cookies are technically necessary, since certain website functions would not work without them (e.g., the shopping cart function or video display). Other cookies can be used to evaluate user behavior or for advertising purposes.
Cookies that are required to carry out the electronic communication process, to provide certain functions you have requested (e.g., for the shopping cart function), or to optimize the website (e.g., cookies for measuring the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. To the extent that consent to the storage of cookies and comparable recognition technologies has been requested, processing takes place exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); consent can be revoked at any time.
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
This data is not merged with other data sources. The collection of this data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free display and optimization of their website — for this purpose, the server log files must be collected.
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b GDPR, if your inquiry is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time.
The data you enter in the contact form will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for storing the data no longer applies (e.g., after your inquiry has been processed). Mandatory statutory provisions — in particular retention periods — remain unaffected.
If you contact us by email, telephone, or fax, your inquiry, including all personal data arising therefrom (name, inquiry), will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b GDPR, if your inquiry is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested.
Through a form on our website, you can request the download of our software solutions (e.g. Sociogram for Dynamics 365) as well as a free trial phase. In doing so, we process the data you provide, in particular your email address and company name. Added to this is the information arising in the further course — in particular the identifier of your Dataverse environment, an access token bound to your email address, and the time and number of downloads.
To confirm your email address, we send you a personal download link; retrieval is only possible after this confirmation. The number of retrievals per access is limited.
The processing serves to provide the requested software and the trial phase, for communication, and for the initiation of a contract. The legal bases are Art. 6(1)(b) GDPR (performance of pre-contractual measures) and Art. 6(1)(f) GDPR (prevention of misuse, e.g. limiting the number of retrievals). We use Microsoft to send the emails (see section 11).
The download access is valid for 30 days. This is to be distinguished from the cookie which, after confirmation of your email address, remembers the activation for two hours (see section 8) — it does not shorten the validity of the access. After the 30 days have expired, tokens and access data are deleted, to the extent that they are not still required for a justified contractual relationship.
On our job pages you can apply through a form or send your documents by email to karriere@arades.de. We process the details you provide — first and last name, email address, optionally your phone number, a link to your profile, your earliest start date, your salary expectation, your message — together with the files you upload.
The uploaded documents are not stored: our server receives them, passes them straight to the karriere@arades.de mailbox and discards them afterwards. There is neither a database nor a file store in between. Permitted are PDF, DOC and DOCX files of up to 10 MB each, 15 MB in total, three files at most.
The legal basis is Section 26(1) BDSG in conjunction with Art. 6(1)(b) GDPR: the processing is necessary for the decision on entering into an employment relationship. Where you provide us with data beyond that voluntarily, we rely on your consent under Art. 6(1)(a) GDPR, which you may withdraw at any time with effect for the future.
After the process has concluded we keep your documents for up to six months. That period follows from possible claims under the German General Equal Treatment Act (Section 15(4) AGG, Section 61b(1) ArbGG). We delete them afterwards. If you would like us to keep your documents for future openings, tell us — we only add you to a candidate pool with your express consent.
Only the people involved in the hiring decision have access to your application. We use Microsoft to operate the mailbox (see section 11).
We measure the reach of this website ourselves in order to understand which content is read. For this purpose each page reports a record to our own server when it is opened. No cookie is set, and nothing is placed in or read from your browser storage. No service provider is involved; the data stays in our Microsoft Azure environment in the EU.
We store: the path requested, the language of the page, the origin of the visit (such as search engine, social network, AI assistant or direct access) including the host name of the referring page, a coarse label for your browser (such as "Chrome") and, where present, the utm_source parameter of the address requested.
We also form a daily identifier so that page views belonging to one visit can be grouped. It is derived by a cryptographic hash from your IP address, your browser identification and a secret that contains the respective date. The IP address and the browser identification themselves are neither stored nor logged. Because the secret changes daily, the same access produces a different identifier on the following day — recognition across several days is therefore technically impossible.
The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in designing our website in line with demand. In our assessment Section 25 TDDDG does not apply, because no information is stored on your device and no information stored there is read; we evaluate only details that your browser transmits to us anyway when the page is requested. You may object to this processing under Art. 21 GDPR (see section 3).
The records are deleted after 90 days. Not collected are: your IP address, your browser identification, the full referring link, the remaining content of the address requested, as well as time on page, mouse movement or scrolling behaviour.
This site uses so-called Google Fonts provided by Google for the uniform display of fonts. When you access a page, your browser loads the required fonts into its browser cache to display texts and fonts correctly. To do this, your browser must connect to Google's servers. This means that Google learns that this website has been accessed via your IP address.
The use of Google Fonts is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the uniform presentation of the typeface on their website. If a corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent covers the storage of cookies or access to information in the user's end device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
Further information on Google Fonts can be found at developers.google.com/fonts/faq and in Google's privacy policy: policies.google.com/privacy.
To protect our forms against automated requests and misuse, we use the "Turnstile" service of Cloudflare, Inc. When a protected form is called up, a connection to Cloudflare servers is established. In particular, your IP address, information on your browser and device, and interaction characteristics are processed in order to distinguish automated access from human access.
The purpose is to ward off automated requests and to protect our forms against misuse and against unwanted email dispatch to third parties. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in protecting our systems and avoiding misuse. In our configuration, Turnstile does not set any cookies on your device and does not store any data in local browser storage.
The provider is Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA. Processing also takes place in the USA. The USA is classified by the European Court of Justice as a country with a level of data protection that is inadequate by EU standards. Cloudflare, Inc. is certified under the EU-US Data Privacy Framework. In addition, and in the event that this certification ceases to apply, the transfer is based on the standard contractual clauses of the EU Commission pursuant to Art. 46(2) GDPR. Cloudflare's privacy policy: cloudflare.com/privacypolicy.
On our website, we use the booking tool Calendly from Calendly LLC, 271 17th St NW, Atlanta, GA 30363, USA. If you schedule an appointment with us via a Calendly link, your data (in particular name, email address, optionally phone number, and the appointment time you selected) is transmitted to Calendly and stored on Calendly's servers.
When data is transmitted to Calendly, personal data is transferred to the USA. The USA is classified by the European Court of Justice as a country with an inadequate level of data protection under EU standards. The data transfer takes place, among other things, on the basis of the standard contractual clauses of the EU Commission pursuant to Art. 46 para. 2 GDPR and — where applicable — on the basis of the EU-US Data Privacy Framework. Calendly LLC is certified under the Data Privacy Framework.
The use of Calendly is in the interest of simple, efficient appointment scheduling and is therefore based on our legitimate interest under Art. 6 para. 1 lit. f GDPR as well as for the initiation and fulfillment of a contract under Art. 6 para. 1 lit. b GDPR. If a corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; consent can be revoked at any time.
Further information can be found in Calendly's privacy policy: calendly.com/privacy.
For the licensing and operation of our software solutions installed in your own environment, we maintain a licensing and validation service. The software installed in your Dataverse environment continuously checks its entitlement through it.
Processed in this context are the identifier of your Dataverse environment, company and contact details, the license status, the bound environments, and a technically determined, aggregated number of active users. Identities of individual users are not transmitted to us. The purposes are the issuing, checking and administration of licenses, the enforcement of the agreed usage limits, and protection against abusive use. The legal bases are Art. 6(1)(b) GDPR (performance of the contract) and Art. 6(1)(f) GDPR (protection of our rights in the software).
Delimitation: The software processes your business data exclusively within your own Dataverse environment. This data is not transmitted to us; for its processing you are the controller under data protection law. To that extent, no processing by us on your behalf takes place.
Storage takes place for the duration of the license or contractual relationship. In order to ensure that a free trial phase is granted only once per environment, we store permanently that and when a trial phase has already been used for an environment identifier. The legal basis for this is our legitimate interest in preventing misuse (Art. 6(1)(f) GDPR).
We evaluate the course from inquiry to purchase statistically in order to improve our offerings and our ordering process. For this purpose we log, with a timestamp, when individual process stages (e.g. request, download, installation, start of trial, purchase) are first reached, and assign this information to the respective inquiry.
This evaluation takes place server-side on the basis of the data provided by you or arising in the course of the process. No additional cookies or comparable technologies are used on your device for this. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in the analysis and optimization of our sales process). The evaluation data is deleted or anonymized after 24 months.
We operate a company profile on LinkedIn (LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland). When you visit our LinkedIn profile or interact with us there, your data is processed by LinkedIn. No LinkedIn plugins that automatically transfer data to LinkedIn are integrated on our website.
LinkedIn's privacy policy: linkedin.com/legal/privacy-policy.
On this website, we only automatically use the storage mechanisms that are absolutely necessary for operation. All other storage (e.g., for statistical evaluations or third-party functions) is only activated with your consent via the cookie banner. You can revoke or adjust your consent at any time via the "Cookie settings" link in the footer.
| Name | Provider | Purpose | Storage duration | Category |
|---|---|---|---|---|
| arades_consent | arades GmbH | Stores your cookie selection | 12 months | Necessary |
| arades-lang | arades GmbH | Remembers the language version you last used | Until you clear the website data in your browser | Necessary |
| arades_ai_teaser_seen, arades-trial-banner-dismissed, arades-fcs-banner-dismissed | arades GmbH | Remembers that you have seen or dismissed a one-time notice | Until you clear the website data in your browser | Necessary |
| arades_persona_session | arades GmbH | Keeps your role selection for the current session if you have not consented to the “Functional” category | Session | Necessary |
| arades_persona_nudge_dismissed | arades GmbH | Remembers that you have closed the notice about the role selection | Session | Necessary |
| arades_persona | arades GmbH | Stores your optional role selection (managing director / department head / IT leadership); stays on your device | Until you change the selection or withdraw your Functional consent | Functional |
| dl_<token> | arades GmbH | Activation of a download after confirmation of the email address (an HMAC over the token is stored, not your email address) | 2 hours | Necessary |
| als_customer | arades GmbH | Sign-in to the self-service license portal (admin.arades.de) | 30 days | Necessary |
| als_admin | arades GmbH | Sign-in to the internal administration area (ls.arades.de), employees only | 12 hours | Necessary |
The last three entries are not set on arades.de, but when our portals at admin.arades.de and ls.arades.de are called up and when a download link is retrieved. In each case they are required there for the sign-in or the activation. We do not set any further cookies on these portals.
Calendly (Calendly Inc., USA): When you click one of our "Book a meeting" buttons, the Calendly booking widget is loaded. Calendly may set cookies and similar technologies to enable the booking. We load the Calendly script only after your active selection, i.e., not on the first page load. Data flow: USA. Safeguards: EU standard contractual clauses. Calendly's privacy policy: calendly.com/privacy.
Microsoft (CSP supplier context): Insofar as we broker Microsoft cloud services for you, the respective current Microsoft Products and Services Data Protection Addendum (DPA) additionally applies. Microsoft hosts certain data within the EU Data Boundary. Details see Microsoft Trust Center.
Insofar as you create a customer account in order to use our paid SaaS services, we process the data required for this purpose. This includes in particular your name, your email address, a password chosen by you (which we store exclusively in encrypted form as a hash), and — for business customers — the company name and, where applicable, the VAT identification number, as well as your billing and any deviating delivery address. When you use the account, we also process login and usage data (e.g., time of login, booked services, billing data).
These data are processed to provide and administer the customer account, for authentication, to perform the contract concluded with you, and to bill the services used. The legal basis is Art. 6(1)(b) GDPR (performance of a contract or implementation of pre-contractual measures). Insofar as we are legally obliged to retain certain data (in particular tax and commercial-law retention periods), the processing is additionally based on Art. 6(1)(c) GDPR.
You may terminate your customer account at any time and request its deletion. After the contractual relationship ends, the account data will be deleted as soon as it is no longer required for the stated purposes and no statutory retention obligations (typically six or ten years for invoices and accounting records) or other legally permissible grounds preclude deletion. For the duration of a statutory retention obligation, the processing of the affected data is restricted.
The customer account also includes the self-service license portal (admin.arades.de), through which you manage your licenses and environments. Internal administration takes place in a separate area accessible exclusively to employees (ls.arades.de).
For processing payments in connection with paid SaaS services, we use the payment service provider Stripe. The provider for customers in the European Economic Area is Stripe Payments Europe Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland ("Stripe"). To provide the payment service, Stripe may involve further group companies, including Stripe, Inc., 354 Oyster Point Boulevard, South San Francisco, CA 94080, USA.
As part of the payment process, the data required for payment processing is transmitted to Stripe, in particular name, address, email address, billing and transaction data (e.g., amount, currency, time), and the payment-method data you select. You enter the actual payment data (e.g., credit card number) directly with Stripe; it is processed directly by Stripe and is not disclosed to us in plain text. Stripe also processes part of this data as an independent controller for the purpose of fraud prevention and to fulfil its own legal obligations (Art. 6(1)(f) and (c) GDPR).
The transmission of your data to Stripe is based on Art. 6(1)(b) GDPR (performance of the contract) and on our legitimate interest in reliable and fraud-secure payment processing pursuant to Art. 6(1)(f) GDPR. Insofar as personal data is transferred to the USA in this context, this is done on the basis of the European Commission's standard contractual clauses pursuant to Art. 46(2) GDPR and — where applicable — on the basis of the EU-US Data Privacy Framework; Stripe, Inc. is certified under the Data Privacy Framework.
Further information on data processing by Stripe and on your rights can be found in Stripe's privacy policy: stripe.com/privacy.
For sending transactional emails (e.g. download link, confirmations), for hosting our platform, and for our internal customer management, we use services from Microsoft. Microsoft processes the data required for this as a processor on the basis of a contract pursuant to Art. 28 GDPR (Microsoft Products and Services Data Protection Addendum).
Microsoft's data protection representative for the European Economic Area and Switzerland is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland.
Microsoft's EU Data Boundary applies to the processing. To the extent that personal data is transferred to the USA, this takes place on the basis of the standard contractual clauses of the EU Commission concluded between Microsoft Ireland Operations Limited and Microsoft Corporation and — to the extent applicable — on the basis of the EU-US Data Privacy Framework.
We have concluded contracts pursuant to Art. 28 GDPR with our processors (e.g., hosting provider, Calendly). These contracts ensure that the processors process your personal data exclusively in accordance with our instructions and in compliance with the GDPR.
Are you our business customer and engaging arades? When arades processes personal data on your behalf (e.g., during implementation, support, or operation of Microsoft Dynamics 365), we conclude with you a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR. The DPA template, including the technical and organizational measures, can be viewed there — it is tailored to your specific engagement and mutually signed.
