Microsoft Cloud · CRM & ERP
As a Microsoft Dynamics 365 partner with more than 20 years of practice, we configure Dynamics 365 to fit your size — from an 8-person sales team to a large mid-market company. We deliver only what you need: Microsoft Dynamics 365 Sales, Customer Service, Field Service, Project Operations, Customer Insights Journeys and (secondarily, depending on ERP demand) Business Central.
30 days free
We set up the trial tenant in 48 hours, train your key users (2 hours), hold weekly office hours with the architect and prototype your target use case. After 30 days you get an architecture recommendation — you decide on adoption or shutdown.
Engineering deliverable
From the first sprint to go-live — the actual implementation is the engineering core of a Microsoft Dynamics 365 project. We cover advisory, training, support and licensing in more depth on the linked topic pages further down.
Seven modules
We know each of these modules from our own hands-on practice — from an 8-person sales team to a mid-market company with distributed service locations.
Pipeline management, lead qualification, forecasting, Sales Insights with Copilot.
Omnichannel service, knowledge base, service SLAs, Customer Service workspace.
Field-service dispatch, IoT-driven maintenance, mobile technician app, spare-parts logic.
Project planning, resource management, time & expense, project billing.
Marketing automation, real-time journeys, lead scoring, event management.
Accounting, inventory, purchasing, sales, production. SMB ERP for 10–500 employees — the only ERP world we actively deliver.
The AI-first service platform — voice, chat, omnichannel with Copilot for Service. Can be deployed standalone or as an add-on to Customer Service.
Business Central, F&O apps and the arades Modular ERP in one overview. Which ERP path fits which company — compared in a structured way.
Side-by-side
So you don't have to read seven module pages first: the core properties side by side. List prices as of May 2026 — volume discounts possible via CSP.
| Module | Primary target group | When does it make sense? | License from* | Typical combination | Complexity |
|---|---|---|---|---|---|
| Sales | B2B sales, account managers | Pipeline management, lead-to-opportunity, forecasting | €65/user | Outlook, Teams, Power BI | ●●○○○ |
| Customer Service | Internal service desk, helpdesk | Case management, SLA, knowledge base, omnichannel | €95/user | Sales, Contact Center, Field Service | ●●●○○ |
| Field Service | Field technicians, dispatchers | Field-service dispatch, IoT maintenance, mobile teams | €95/user | Customer Service, Business Central | ●●●●○ |
| Project Operations | Project managers, consultants, PMO | Project planning, resources, time & expense, billing | €110/user | Sales, Business Central, Finance | ●●●●○ |
| Customer Insights Journeys (formerly Marketing) | Marketing teams, B2B demand gen | Marketing automation, lead scoring, event management | €1,500/tenant | Sales, Customer Insights Data | ●●●●○ |
| Business Central (SMB ERP) | Accounting, purchasing, inventory, managing directors | Full ERP for 10–500 employees | €75/user | Sales, Project Operations, Power BI | ●●●●● |
| Contact Center NEW | Call centers, AI-assisted service | Voice + chat + Copilot for Service, AI-first | €100/user | Customer Service (or standalone) | ●●●●○ |
* Microsoft list prices as of May 2026. Volume and triennial discounts are negotiable via Microsoft CSP. More in the licensing topic page or in the License Cost Calculator.
Where to start?
Microsoft Dynamics 365 is broad — and that is exactly why the most common question in the first conversation is not "which module?" but "where do we start?". Three starting points cover more than 80% of the projects we see.
Starting point A · first-time CRM user
So far: Excel, Outlook contacts or an old industry tool. The team is growing, pipeline visibility is missing, service requests get lost in shared mailboxes.
Starting point B · replace legacy CRM
The existing CRM is too expensive, too complex, disconnected from the Microsoft stack or poorly maintained. Migration with data retention, user continuity and interface continuity is the priority.
Starting point C · ERP demand
Accounting, inventory, purchasing, production control or financial consolidation is the topic — not sales or service. For that, Dynamics 365 has two different ERP worlds, depending on size and complexity.
Glossary & comparison
Three worlds under one roof. Anyone who does not separate them clearly buys the wrong license or chooses the wrong implementation model. The key differences laid out side by side.
More background on the platform architecture: One database for all business apps · Licensing & pricing in detail
Clear words on Finance & Operations
In 2020, Microsoft decoupled "Dynamics 365 Finance & Operations" into five standalone apps: Microsoft Dynamics 365 Finance, Supply Chain Management, Commerce, Human Resources and Intelligent Order Management. Anyone searching for "F&O" today actually finds these five products.
We implement none of them ourselves — the discipline requires a dedicated F&O specialist team, its own methodology (LCS, X++, Sure Step) and industry templates that we do not have in our day-to-day business. We would not be doing you a favor by picking that up, "because it's Dynamics too".
What we offer instead when you are exploring the F&O world:
A detailed overview of the modern apps — Finance, Supply Chain Management, Commerce, Human Resources, Intelligent Order Management — is available in the Insights section "Microsoft Dynamics 365 ERP".
30-min initial conversation
30 minutes to get to know each other, clarify needs, honest assessment — even if another partner suits you better.
Related topics from Insights
Around Microsoft Dynamics 365 there are eight recurring advisory and service questions that we have prepared not as an engineering deliverable but as knowledge content — to read before the first conversation.
Topic · Decision stage
Needs analysis, module selection, license architecture, roadmap. Before the first click in the system: what fits your size and your business model?
Read topic page →
Topic · Adoption
Turning 50 licenses into 50 users. Role-specific training, online and on-site, with Microsoft certification preparation (MB-210, MB-220, MB-230, MB-240, PL-200).
Read topic page →
Topic · Operations
15 minutes of free initial conversation for your acute Microsoft Dynamics 365 problem. Response in under 4 hours, first analysis in under 24 hours, direct escalation path to Microsoft.
Read topic page →
Topic · Licensing
Licenses, prices and costs for Microsoft Dynamics 365. Module selection, attach strategy, NCE renewal — and our License Cost Calculator for upfront calculation.
Read topic page →
Topic · Introduction · new
Three introduction packages (Quick-Start, Mid-Market, Plus), a 4-phase model with a fixed price per phase, six typical introduction mistakes and TCO transparency with three calculation examples.
Read topic page →
Topic · Programming · new
Five programming models (Dataverse plug-ins in C#, JavaScript Client API, Power Fx, AL for Business Central, PCF Controls), six selection criteria for developers and three packages from the Discovery Spike to the embedded-developer retainer.
Read topic page →
Topic · Migration · new
Migration from Salesforce, SAP CRM, HubSpot, on-premises CRM and four further source systems. A 4-phase model with HowTo schema, six vendor-neutral selection criteria, three fixed-price migration packages (SMB, Mid-Market, Enterprise).
Read topic page →
Topic · Integration · new
Six integration patterns (API-to-API, iPaaS, ETL, custom connectors, webhooks, direct database), ten typical scenarios (ERP, marketing, telephony, DMS, IoT, e-commerce, Datev / Lexware) and three architecture approaches. Three fixed-price packages from the Discovery Spike to the enterprise integration hub.
Read topic page →
Accompanying services
Engineering projects rarely stand alone — license logic, architecture clarification, quality gates, knowledge transfer and follow-up operations usually run in parallel. Here are the most common accompanying services that we add via Discovery Spike, sprint fixed price or Application Care contracts.
Before · Architecture
Before implementation begins: tenant structure, data model, security concept, integration mapping. The result is an architecture document that any engineering team can work on — including one other than us.
Read more →
Before · CSP
Which license bundles fit which users, which add-on SKUs are required and where you are over- or under-licensed. Sourced as a Microsoft Licensing Partner — with the option to use CSP purely as control without margin maximization.
Read more →
During · Quality gate
An independent second opinion during a running implementation project — regardless of whether we run it ourselves or another partner does. Structured quality gates, risk reviews, fixed price per gate.
During · Adoption
Not the classic 2-day workshop that is forgotten a week later — but a dynamic learning program over 4–6 weeks with initial training, application phases and follow-up sessions. Training matrix for roles and topics.
Read more →
After · Operations
After go-live: a predictable Application Care contract with a monthly flat fee, SLA-based. Includes releases, hotfixes, enhancements and tenant hardening — continuous guidance instead of mere reaction to tickets.
Read more →
After · Knowledge
When the original developers are gone, the predecessor partner is no longer reachable or the documentation is outdated — reverse engineering of the existing solution with a documented result: code map, data model, customization inventory.
Read more →
More knowledge on Microsoft CRM? In the Insights area you will find the detailed overview of the entire Dynamics 365 CRM family — as knowledge content, not as a sales pitch. To the CRM knowledge area →
Strategy background · arades topic page
Why we consistently build all our apps and recommendations on a single data foundation — and when the isolated solution is still the better answer. 2,500 words on architecture, migration paths and honest boundaries.
Read topic page →Extension model · arades topic page
AppSource marketplace, custom solutions, in-house solutions, plug-ins — four very different ways to extend Dynamics 365. With clear terminology, six selection criteria and three of our own solutions on Dataverse as a concrete example.
Read topic page →