Microsoft Cloud · CRM & ERP
As a Microsoft Dynamics 365 partner with more than 20 years of practice, we configure Dynamics 365 to fit your size — from an 8-person sales team to a larger mid-market company. We deliver only what you need: Microsoft Dynamics 365 Sales, Customer Service, Field Service, Project Operations, Customer Insights Journeys, and (secondarily, depending on ERP demand) Business Central.
30 days free
We set up the trial tenant in 48 hours, train your key users (2 hours), hold weekly office hours with the architect, and prototype your target use case. After 30 days you receive an architecture recommendation — you decide on adoption or shutdown.
Engineering deliverable
From the first sprint to go-live — the actual implementation is the engineering core of a Microsoft Dynamics 365 project. Advisory, training, support, and licensing are covered in depth on the linked topic pages further down.
Seven modules
We know each of these modules from hands-on practice — from an 8-person sales team to a mid-market company with distributed service locations.
Pipeline management, lead qualification, forecasting, Sales Insights with Copilot.
Omnichannel service, knowledge base, service SLAs, Customer Service workspace.
Field-service dispatch, IoT-driven maintenance, mobile technician app, spare-parts logic.
Project planning, resource management, time & expense, project billing.
Marketing automation, real-time journeys, lead scoring, event management.
Accounting, inventory, purchasing, sales, production. SMB ERP for 10–500 employees — the only ERP world we actively deliver.
The AI-first service platform — voice, chat, omnichannel with Copilot for Service. Can be deployed standalone or as an add-on to Customer Service.
Business Central, F&O apps and the arades Modular ERP in one overview. Which ERP path fits which company — compared in a structured way.
Where to start?
Microsoft Dynamics 365 is broad — and that's exactly why the most common question in the first conversation isn't "which module?" but "where do we start?". Three starting positions cover more than 80% of the projects we see.
Starting point A · first-time CRM
Until now: Excel, Outlook contacts, or an old industry tool. The team is growing, pipeline visibility is missing, service requests disappear in shared mailboxes.
Starting point B · replace legacy CRM
The existing CRM is too expensive, too complex, disconnected from the Microsoft stack, or poorly maintained. Migration with data retention, user continuity, and interface continuity is the priority.
Starting point C · ERP demand
Accounting, inventory, purchasing, production control, or financial consolidation is the topic — not sales or service. Dynamics 365 has two different ERP worlds for this, depending on size and complexity.
Glossary & comparison
Three worlds under one roof. Anyone who doesn't separate them clearly buys the wrong license or chooses the wrong implementation model. The key differences laid out side by side.
More background on the platform architecture: One database for all business apps · Licensing & pricing in detail
Clear words on Finance & Operations
In 2020, Microsoft decoupled "Dynamics 365 Finance & Operations" into five standalone apps: Microsoft Dynamics 365 Finance, Supply Chain Management, Commerce, Human Resources, and Intelligent Order Management. Anyone searching for "F&O" today actually finds these five products.
We do not implement any of them ourselves — the discipline requires a dedicated F&O specialist team, its own methodology (LCS, X++, Sure Step), and industry templates that we don't carry in our day-to-day business. We would not do you a favor by claiming F&O competence "because it's also Dynamics".
What we do offer instead when you explore the F&O world:
A detailed overview of the modern apps — Finance, Supply Chain Management, Commerce, Human Resources, Intelligent Order Management — is available in the Insights section "Microsoft Dynamics 365 ERP".
30-min initial conversation
30 minutes to get to know each other, clarify needs, and give an honest assessment — even if another partner suits you better.
Related topics from Insights
Around Microsoft Dynamics 365 there are four recurring advisory and service questions we have framed not as engineering deliverables but as knowledge content — to read before the first conversation.
Topic · Decision stage
Needs analysis, module selection, license architecture, roadmap. Before the first click in the system: what fits your size and your business model?
Read topic page →
Topic · Adoption
Turning 50 licenses into 50 users. Role-specific training, online and on-site, with Microsoft certification preparation (MB-210, MB-220, MB-230, MB-240, PL-200).
Read topic page →
Topic · Operations
15-min free initial conversation for your acute Microsoft Dynamics 365 issue. Response under 4 hours, first analysis under 24 hours, direct escalation path to Microsoft.
Read topic page →
Topic · Licensing
Licenses, prices, and costs for Microsoft Dynamics 365. Module selection, attach strategy, NCE renewal — and our License Cost Calculator for upfront calculation.
Read topic page →
Accompanying services
Engineering projects rarely stand alone — license logic, architecture clarification, quality gates, knowledge transfer, and follow-up operations usually run in parallel. Here are the most common accompanying services we add via Discovery Spike, sprint fixed price, or Application Care contracts.
Before · Architecture
Before implementation begins: tenant structure, data model, security concept, integration mapping. The result is an architecture document any engineering team can build on — including one other than us.
Read more →
Before · CSP
Which license bundles for which users, which add-on SKUs are required, where you are over- or under-licensed. Sourced as a Microsoft Licensing Partner — with the option to use CSP purely as control without margin maximization.
Read more →
During · Quality gate
An independent second opinion during a running implementation project — whether we run it ourselves or another partner does. CMMI-based quality gates, risk reviews, fixed price per gate.
During · Adoption
Not the classic two-day workshop that's forgotten a week later — but a dynamic learning program over 4–6 weeks with initial training, application phases, and follow-up sessions. Training matrix across roles and topics.
Read more →
After · Operations
After go-live: a predictable Application Care contract with a monthly flat fee, SLA-based. Includes releases, hotfixes, enhancements, tenant hardening — and continuous guidance rather than ticket-only response.
Read more →
After · Knowledge
When the original developers are gone, the predecessor partner is no longer reachable, or documentation is outdated — reverse engineering of the existing solution with a documented result: code map, data model, customization inventory.
Read more →
More on Microsoft CRM? Find the full overview of the Dynamics 365 CRM family in our Insights area — knowledge content, not a sales pitch. To the CRM knowledge area →
Strategy background · arades topic page
Why we consistently build all our apps and recommendations on a single data foundation — and when the isolated solution is still the better answer. 2,500 words on architecture, migration paths, and honest boundaries.
Read the topic page →