Training · Microsoft 365
A Microsoft 365 license delivers zero value if your team keeps sharing email attachments instead of Teams files. Our M365 trainings are adoption-focused: we train not just features but ways of working. MCT-certified trainers, 20+ years of Microsoft practice, with your real use cases.
Microsoft 365 is the most widely deployed office and collaboration platform in the German mid-market — and at the same time the most poorly utilized. Most companies license E5 or Business Premium plans and use a third of them. The reason is rarely a feature problem; the reason is adoption. Employees stick with old ways of working because no one shows them when the new tools are better and how they fit concretely into the daily workflow.
Our Microsoft 365 trainings are built differently than classic tool training. We do not start with "How do you open Teams?" but with the real work scenarios of your team: a sales meeting, a project kickoff, a service handover, a management meeting. From these scenarios, we derive which M365 tools are the right choice when. That makes the decisive difference between a feature training (forgetting half-life two weeks) and an adoption training (actual behavior change).
A second difference: we train role-specifically. A management assistant needs different M365 content than a service technician, an IT administrator different from an HR lead. Standard trainings mix these roles and deliver something usable to each but depth to none. We build the training per role — and deliberately invest time in pre-analysis of your work scenarios so each participant takes away something concrete they can apply from day one.
What this training covers
The entire Microsoft 365 suite, with adoption focus for every role.
Meetings, channels, threading conventions, telephony (Phone System, Direct Routing, Operator Connect), webinar functions, Town Halls. For end users, channel owners, and Teams administrators.
Sites, hub architecture, lists, libraries, permission model, content types, site designs. Training depth from "How do I save a file?" to "How do I build an intranet hub architecture?".
Copilot in Word, Excel, PowerPoint, Outlook, Teams. Prompt engineering for business users. Data-protection implications, Sensitivity Labels, compliance boundaries.
Synchronization, Files On-Demand, versioning, sharing policies, conflict resolution, cross-device use, migration strategy from fileserver to OneDrive.
Modern Outlook use with rules, categories, Quick Steps. Shared mailboxes, Booking, calendars. Anti-spam and anti-phishing logic from M365 Defender.
Loop components in Teams and Outlook, Planner for task boards, To Do for personal task management. When to use which tool for which task type.
Three formats
Format matched to team size, commitment, and learning speed.
At your site or remote, with your tenant and your real data. Maximum learning transfer.
Fixed annual day quota, flexibly callable. For teams that want to learn continuously — new staff, new features, new releases.
Classic one-day training from the catalog — online or classroom.
Training topics in detail
Microsoft Teams today has three channel types: standard, private, and shared. Which type is right when is one of the most common sources of confusion in mid-market tenants. We walk through the differences practically: standard channels for all team members, private channels for sub-teams with their own storage, shared channels for cross-company collaboration without guest-account hell. Plus: when do you need channels at all — and when is a SharePoint site the better choice?
The most common SharePoint crisis: a new employee arrives and no one knows anymore who has access to what. Reason: inherited permissions, broken inheritance, mixed groups from Entra ID and SharePoint groups. We train the clean model — hub-site architecture, one permission strategy per hub, documented owner per site, annual access reviews. Including migration from historical permission complexity.
Microsoft 365 Copilot is the most important M365 adoption story of the past two years. But: many teams fail on three topics — data-protection uncertainty (what goes into the tenant, what doesn't? GDPR application?), prompt quality (why are the Copilot answers so generic?), and compliance (Sensitivity Labels and their effect on Copilot answers). We train all three levels with your real Office documents.
Many mid-sized companies still have historical fileservers, Dropbox Business, or Google Drive inventories. The migration to SharePoint/OneDrive is its own discipline — migration tools (SharePoint Migration Tool, Mover, third-party), mapping strategies for permissions, cut-over planning. We train the migration logic and the typical pitfalls (paths too long, duplicate file names, permission mappings).
Microsoft Viva is the employee-experience platform Microsoft has positioned as an M365 add-on. Training focus: Viva Connections (intranet front door), Viva Learning (learning curation from internal and external sources), Viva Engage (Yammer successor), and Viva Insights (personal productivity hints, MyAnalytics successor). Including the question: which Viva module mix is worth it for which mid-sized company?
Typical questions from participants
Answer: because OneDrive and SharePoint use the same sync client (OneDrive.exe) and Teams channel files physically reside in SharePoint. We show the storage model visually and which typical sync problems arise when employees "save twice to be safe".
Answer: recordings land in the organizer's OneDrive or the channel's SharePoint site. With correctly configured Sensitivity Labels and information barriers, you control who sees what. We walk through the configuration steps concretely — including the anti-phishing-relevant Stream-migration topics.
Answer: sounds trivial but is a top-3 question in every end-user training. We systematically train the moderator functions (hard mute, lobbies, co-organizer, webinar mode) and when you need which.
Answer: Microsoft 365 admin center → Billing → Licenses, or Microsoft Entra admin center → Licenses. We show how you read out real license usage (active users per license SKU) — and where Microsoft hides many features behind licensing (e.g., Bookings only in certain plans).
Answer: M365 Copilot requires a separate add-on license per user (as of 2026). You can roll out Copilot at any pilot license count — we show the licensing levers and the most important prerequisites (E3/E5 or Business Premium plus Copilot add-on, Entra ID correctly set up, Sensitivity Labels at least prepared).
FAQ
The entire M365 suite: Teams, SharePoint, OneDrive, Outlook, Loop, Planner, To Do, M365 Copilot, Microsoft Viva. Focus adoption — not just features but ways of working.
In-house as daily rate for the entire group, standard trainings per format indication, training subscription as annual quota. Pricing on request.
Adoption means employees use the tools productively — not just hold licenses. Adoption trainings combine feature training with ways-of-working coaching.
Yes — dedicated curriculum for Copilot in Word, Excel, PowerPoint, Outlook, Teams. Focus: prompt engineering, data protection, Sensitivity Labels.
End user 1 day, power user 2 days, admin 2–3 days. Teams telephony additional 1–2 days depending on complexity.
Related
Background on the M365 platform: architecture, plans, security models.
Adoption workshops specifically for Microsoft Copilot in M365 and Dynamics 365.
Power Apps, Power Automate, Power BI on the basis of M365 data.
Before the training, the license question often comes first: E3, E5, Business Premium, Copilot add-on.
Request M365 training
30-min initial conversation with an MCT trainer — we clarify topic scope, format, date, and price. Concrete offer promptly.
