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Book a slot
You choose a free 15-minute slot via Calendly. Availability Mon-Fri, 9 AM – 6 PM CET. Required fields: name, company, email, short question description (3-5 sentences).
Services · Microsoft Immediate Support
You have a concrete question about Dynamics 365 Sales, Customer Service, Marketing, Field Service, or Project Operations? Book 15 minutes with a senior consultant. Three cases per company are free for life. Response within 2 hours during business hours (Mon-Fri 9 AM – 6 PM CET) — then paid single call or Application Care as a monthly flat rate (prices on request).
What this is
Microsoft Immediate Support from arades GmbH is a free 15-minute quick support for concrete questions about Dynamics 365 Customer Engagement apps. Strategic intent: low barrier to first contact, real help instead of a marketing call, a clear path to Application Care if you need regular support.
Classic Microsoft partners have two modes: sales call or paid engagement. In between yawns a gap where you sit as a user or power user with a concrete question that isn't in a forum post — but doesn't justify the effort of a project either. That's exactly the gap Immediate Support closes.
You get a 15-minute slot with a senior consultant. Mon-Fri, 9 AM to 6 PM CET. Response to your booking in under 2 hours. The first three cases per company are free for life. After that — if you need regular support — either Application Care as a monthly service or paid single calls per 15 minutes (prices on request).
The 2-hour promise is binding and applies to free as well as paid calls. It's the recognizable arades service signature — consistent across all products, from Immediate Support to Application Care Premium.
How it works
No signup marathon, no discovery phase, no hidden hourly billing. Booking, confirmation, call — 15 minutes of concrete help.
You choose a free 15-minute slot via Calendly. Availability Mon-Fri, 9 AM – 6 PM CET. Required fields: name, company, email, short question description (3-5 sentences).
You automatically receive a confirmation email with timestamp. Within 2 hours the senior consultant responds with content — or confirms the booked appointment if it already fits.
You and the senior consultant talk 15 minutes about your concrete question. Microsoft Teams or Google Meet. Concrete answer, concrete example, concrete next step — without the marketing loop.
If your question is bigger than 15 minutes or comes up regularly, we propose Application Care, a paid single call, or an architecture workshop. You decide — no pressure.
Book directly
Direct booking via Calendly. Three slot types: free call, paid call (price on request), and Application Care initial conversation. The free count runs per email domain of your company.
Calendly embed will be placed here
Three booking options will appear here as soon as the Calendly event types go live.
Free 15-min call
free · up to 3 cases per company lifetime · response < 2 h
Paid 15-min call
price on request · Stripe billing immediate · from case 4
Get to know Application Care
30 min · recurring model · price on request
Expectation setting
So you're not disappointed when the call begins: a case is a concrete question about a feature. Not a full configuration engagement, not custom development, not a data migration.
If a case turns out larger during the call: we say so honestly after 5–7 minutes and propose a next step. Your free slot is not lost as a result — it only counts as used when we've actually delivered 15 minutes of senior help.
Coverage
Immediate Support covers the Customer Engagement family. Power Apps, Power Automate, and Dataverse in the CE environment are included. For F&O or Azure topics we have separate offers.
Opportunities, leads, pipeline, forecasts, Sales Accelerator, AI lead scoring, Conversation Intelligence, mobile Sales app.
Cases, SLAs, knowledge base, Omnichannel for Customer Service, routing rules, Copilot integration, service scheduling.
Customer Insights — Journeys (the successor product), Real-Time Marketing, event management, Customer Voice integration.
Work orders, resource scheduling, inspections, Connected Field Service, mobile-app configuration, Remote Assist.
Project templates, resource hub, time & expense, project invoicing, integration with Finance & Operations.
Power Apps (Canvas and Model-driven), Power Automate flows, Dataverse modeling, security roles, solution management.
Three phases
Transparent: the first three cases are free. After that there are two paths. Both are cleanly priced; both have the same 2-hour response. You choose what fits your case frequency.
free per company lifetime
Per company, three 15-minute slots free for life. Booking via Calendly. Response in 2 hours. Counted via your company's email domain. No credit-card hold, no contract.
Prices on request / month net
Application Care as a monthly flat rate — Essential, Advanced, and Premium. All quick-help calls included plus bug fixes, small requirements, quarterly review, Release-Wave adjustment. That's the right path if you have questions regularly.
Price on request / 15 min net
If you don't want a recurring commitment but need senior help occasionally: paid 15-min slot (price on request). Booking via Calendly with immediate Stripe billing. Invoice automatically after the appointment. Same 2-hour response as the free version.
Rule of thumb: with regular need (several cases per month) Application Care Essential pays off — through the quick-help calls alone. If you also need ongoing care, updates, and small requirements, Application Care is always the more cost-effective path versus single calls.
Clear statements
Related topics
If you have questions regularly: Application Care as a monthly flat rate (prices on request). All quick-help calls included, plus care, updates, quarterly review.
You're an aspiring functional consultant preparing for MB-210, MB-220, MB-230, MB-240, MB-280, PL-200, or PL-600? 8-week fixed-price support.
Read more →
When the question is bigger than 15 minutes — tenant boundary, multi-geo architecture, capacity planning — there's the 45-min architecture conversation.
Read more →
Frequently asked questions
Free. Three 15-minute calls per company are free for life — no hidden conditions, no credit-card up-front, no sales pressure on the call. Counting runs through your company email domain.
Within 2 hours during business hours (Mon-Fri 9 AM – 6 PM CET). Bookings outside business hours are answered promptly the next morning. The 2-hour response is the arades service signature — it applies to free as well as paid calls.
We say so honestly on the call and propose a next step: a paid single call, Application Care as a monthly service, or a defined project package (prices on request). No sales pressure — just a factual recommendation of what fits your need.
Dynamics 365 Sales, Customer Service, Marketing (Customer Insights — Journeys), Field Service, and Project Operations — plus the Power Platform components (Power Apps, Power Automate, Dataverse) in the CE context. For F&O topics (Finance & Operations) we have a separate offer — please ask.
Four things are deliberately not a case: first, full configuration engagements ("please configure the system for us") — that's an advisory engagement. Second, custom development (plug-ins, custom connectors). Third, data migrations. Fourth, multi-issue collections — that would be a workshop. For all four topics we point you to the right path on the call.
Two paths: either Application Care as a recurring service (Essential, Advanced, or Premium) — including all further quick-help calls plus ongoing care. Or paid single calls per 15 minutes, directly via Calendly with immediate billing. Prices on request. Which path fits depends on your case frequency — we honestly tell you what we recommend.
Yes — every company with its own email domain has 3 free cases lifetime. The count is domain-based, not person-based. Subsidiary companies with their own domain are counted as a separate company.
We only store the data needed for processing (name, company, email, question description). Booking runs through Calendly with GDPR-compliant data processing. Details in our privacy policy.
Take-away · two materials
Two depths for different reading needs. The factsheet is a quick reference (3–5 min) and instantly downloadable. The whitepaper is market education with methodology and comparison data (15–30 min) — you get it by email after a short request.
3–5 min read · Direct download · no form
Compact overview: scope, key metrics, pricing model, process — ideal to forward to CFO, procurement, or the business unit.
15–30 min read · by email after request
Methodology, comparison data, recommendation framework — material for internal argumentation toward stakeholders.
Microsoft Immediate Support · 3 cases free
Response in under 2 hours during business hours. Concrete, no sales pressure. If the need is bigger, we say so honestly and propose a sensible next step.
Take-away
Two-page quick reference with package structure, delivery areas, and three reasons for arades — instantly downloadable, no form. Ideal to forward to CFO, procurement, or the IT lead.
3–5 min read · Direct download · no form