Services · User Enablement
Classic IT service providers sell dependency. We sell the opposite: a clear enablement program that hands first-level support, simple customizations, and power-user activities to your team. So you do not need us for the small things — and we keep the energy free for the big topics.
Management · Owner
Classic providers live on ongoing care. We take the opposite approach: we build your internal capability so you need fewer external tickets. That is our differentiator — and your sustainable cost reduction. Care volume drops, response time goes up.
Department head · Business unit
We define champion roles per business unit, train them over a 12-month program, and gradually hand over responsibility for customization, adoption, and first-level support. You get a clear role model with competency paths that can be anchored in HR development.
IT leadership · CIO · Solution Architect
M365 admin center, Entra ID (formerly Azure AD), Power Platform admin center, Defender XDR, Purview, Intune, Exchange Online — plus ALM pipelines with Azure DevOps. We hand over your admin capability at architecture level, not at click-through level.
For Managing Directors · TCO reduction through self-capability
Most Microsoft partners earn on ongoing care. Our business model is the opposite: we build your internal power-user and admin competency so that your care volume drops noticeably over 12 to 24 months. You save five- to six-figure annual care costs and stay able to act when we are not reachable. Self-limitation as strategy — that is our differentiator.
For department heads · 12-month power-user program
You get a structured 12-month program with champion roles per business unit, clearly defined learning paths, and step-by-step transfer of responsibility. Includes role profiles with competency matrix, certification roadmap (Microsoft + internal), mentoring phases, and a clear handover plan: which tasks are taken over internally at months 3, 6, and 12. Anchored in HR development and objective setting.
For IT leadership · admin capability at architecture level
Complete admin training for your Microsoft administration surface: M365 admin center, Entra ID (Conditional Access, PIM, app registrations), Power Platform admin center (environments, DLP, capacity), Defender XDR, Purview, Intune, Exchange Online. Plus ALM pipelines via Azure DevOps with solution promotion and backup strategies. Trainers are active architects — training at architecture level, not at click-through tutorial level.
Five enablement building blocks
Each building block stands on its own — together, they form a team that runs the Microsoft stack in day-to-day operations. We combine the blocks based on your maturity and target audience.
We build up your internal first-level support in a structured way — from ticket triage to knowledge base. So your end users get help without every problem being escalated externally.
Structured 6- or 12-month program with champions per business unit. Your key users become multipliers — they train colleagues, intercept questions, and own views, reports, and simple customizations themselves.
We turn business-unit users into independent makers on Power Apps and Power Automate. Including a governance frame so that own developments do not end up in shadow IT but feed into your Power Platform strategy.
Your administrators are brought up to the full Microsoft stack — operationally and audit-proof. From the Microsoft 365 admin center to Dynamics 365 customization and Entra ID administration in day-to-day operations.
Every implementation project produces knowledge — we hand it over cleanly documented instead of leaving it in individual consultants' heads. Handover workshops, architecture walkthroughs, and run-books instead of oral tribal knowledge.
Why block
This service sounds like a business model that trains its own hours away. That is exactly the idea — and exactly why it works.
Customers who feel dependent on us look for alternatives sooner or later. Customers who handle the day-to-day themselves and call us for architecture, new solutions, and difficult topics stay for decades. The average relationship in our portfolio is over 10 years — not despite enablement, but because of it.
We recommend what you actually need — not what maximizes our utilization. If a customization from the business unit can be solved in two clicks in Power Apps, we show you. That saves you money and gives us time for the topics that are truly demanding.
In the German-speaking Microsoft partner landscape, virtually no one positions themselves openly with "We make you independent of us." That is a market gap — and at the same time a clear differentiator. Customers who have understood why this model works no longer evaluate us on a daily-rate basis.
The honest trade-off: We deliberately lose the hours for first-level support, simple customizations, and routine admin work. We gain time for architecture, AI integration, compliance topics, inter-company scenarios, and new solutions — topics that create more value for you and for us.
Three delivery models
From a 2-week sprint at a clear fixed price to a structured annual program — we match the model to your maturity, team size, and budget.
Two weeks at a fixed price for a clearly bounded area. Ideal for getting started or when a concrete topic (e.g., Power Apps maker setup in the marketing team) needs to be addressed quickly.
12 months with regular sessions, champion roles, monthly community meetings, and office hours. The full power-user and citizen-developer program for teams that want to systematically run their Microsoft stack themselves.
Care hours are used 1:1 as enablement hours. Instead of silently working tickets, our practitioners work in pair mode with your team — knowledge transfers organically. No additional budget required.
Frequently asked questions
Because we can afford to — and because we have no interest in tickets for creating views. Classic IT service providers live on dependency: the less the customer can do, the more hours they bill. We prefer to earn our money with architecture, new solutions, and difficult topics. That only works if you handle the day-to-day yourself. In the long run, this leads to an honest, longer partnership — and we keep the energy for topics that truly create value.
They don't have to. Enablement does not mean "doing everything yourself" — it means "doing the right things yourself". First-level triage, views and simple reports, Power Apps adjustments, routine admin tasks. For demanding topics (architecture, larger customizations, compliance-critical interventions, data migrations), we stay by your side — via Application Care or in a project. We define clearly in the first sprint phase which topics your team takes over and where our responsibility begins.
Training conveys knowledge. Enablement conveys responsibility. Classic training ends with the last training day — the knowledge gained evaporates without application. Our enablement program combines training blocks with real tasks from your day-to-day, shadowing on tickets, champion roles per business unit, escalation exercises, and 6- to 12-month support with defined office hours. The goal is not "participant completed course" but "team takes defined topics into production". Pure knowledge transfer goes through our training offering.
Yes — admin enablement covers Microsoft 365 admin center, Entra ID administration (users, groups, Conditional Access at base level), SharePoint permissions, Teams governance, and the Power Platform admin center. For deep security topics (NIS2-compliant identity hardening, Defender XDR configuration, Purview DLP policies), we refer to specialized partners depending on maturity or include the work in a concrete implementation project.
A structured 12-month power-user program for 4 to 8 champions is priced individually — depending on the topic scope (Dynamics 365 only, Power Platform included, Copilot Studio included), the number of on-site days, the depth of accompanying coaching, and the number of champions. There is also a compact enablement sprint as a fixed-price option over two weeks. Pricing on request. Embedded in Application Care, care hours are used 1:1 as enablement hours — at no additional cost to you.
That is exactly what building block 4 (admin training) and building block 3 (citizen-developer enablement) are for. We bring up your internal admins on Microsoft 365 admin center, Dynamics 365 customization, Power Platform admin center, Entra ID, and ALM pipelines. For IT teams with architecture ambitions, we combine with the "Citizen Developer → Solution Architect" learning path from our training offering. The goal is an IT organization that builds solutions independently, lives governance, and calls us as an architecture sparring partner — not as an implementer of standard customizations.
Related
Pure knowledge transfer — Microsoft Dynamics 365, Power Platform, and Copilot Studio, from practitioners. In-house, online, or classroom. Ideal as a building block inside an enablement program or as a standalone training.
Care hours embedded as enablement hours. Pair working on real tickets — knowledge transfers organically, without a separate program budget. The easiest entry into User Enablement.
For the topics that remain after enablement — architecture sparring, platform strategy, integration and compliance decisions that cannot reasonably be made in-house.
Knowledge transfer from running projects is the first touch point with User Enablement for many customers. We build handover into the project — instead of bolting it onto the end.
To take away · two materials
Two depths for different reading needs. The factsheet is quick reference (3–5 min) and immediately downloadable. The whitepaper is market education with methodology and comparison data (15–30 min) — you receive it by email after a short request.
3–5 min reading time · direct download · no form
Compact overview: scope, key figures, pricing model, approach — ideal for forwarding to CFO, procurement, or business unit.
15–30 min reading time · by email on request
Methodology, comparison data, recommendation framework — material for internal argumentation toward stakeholders.
Related services
Structured trainings as adoption lever — users, power users, admins.
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When users or admins pursue official Microsoft certifications.
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Adoption monitoring as an ongoing component of Application Care.
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Adoption rests on accessible knowledge — SharePoint, wikis, AI RAG.
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Book enablement conversation
30-min initial conversation — we clarify maturity, target picture, and delivery model. You receive a concrete program sketch, usually promptly. Pure knowledge transfer goes through our training offering.
To take away
Two-page quick reference with package structure, delivery areas, and three reasons for arades — immediately downloadable, no form. Ideal for forwarding to CFO, procurement, or IT lead.
3–5 min reading time · direct download · no form
