Microsoft Dynamics 365 licensing, pricing & cost — your licensing partner.

Microsoft Dynamics 365 Sales Professional list price is €56.30 per user per month, Microsoft Dynamics 365 Sales Enterprise is €91.00 (incl. Copilot). For 20 sales users that is about €1,126 (Professional) to €1,820 (Enterprise) per month at list price. With the arades price as a CSP Reseller, the value is lower with an identified discount — visible in the License Cost Calculator. Source: microsoft.com/en-us/dynamics-365/products/sales/pricing — as of May 2026.

If you have already licensed one Microsoft Dynamics 365 module (e.g. Sales Enterprise), you can add additional modules for the same users at the heavily discounted attach price. Example: Customer Service Enterprise as an attach costs less than the full first license. The logic: Microsoft rewards multi-module use. Anyone who doesn't take advantage of this pays full prices for each additional license.

As a Microsoft CSP Reseller we pass the identifiable CSP discount on to you — visible in the License Cost Calculator as the difference between list price and arades price. Add monthly billing, integrated license advisory, and a direct point of contact — advantages that are missing with direct Microsoft procurement or large anonymous resellers.

It depends on what the Power Apps do inside Dynamics 365. As long as Power Apps use the same Microsoft Dataverse tables as your Dynamics 365 module (Sales, Customer Service, etc.) and stay in the context of that module, they are covered by the D365 license. As soon as Power Apps use custom tables or connectors outside the Dynamics 365 scope, users need separate Power Apps licenses — Pro-User or Per-App. This boundary is one of the most common sources of error in Dynamics 365 license audits.

Sales Professional covers the classic pipeline logic — leads, opportunities, accounts, contacts, activities, basic forecasting. Sales Enterprise adds advanced forecasting, Sales Insights, predictive lead scoring, relationship analytics, custom apps on the platform, and deeper Power Platform integration. For a classic B2B mid-market sales setup, Professional is often enough — for AI-driven sales operations and more complex reporting requirements, Enterprise is the right choice.

NCE terms apply to Dynamics 365 licenses just as they do to Microsoft 365. After contract conclusion you have 7 calendar days to cancel or reduce a license. After that it runs for the chosen contract term (Monthly, Annual, Triennial). With Microsoft Dynamics 365 this matters even more because the per-user prices are higher than with Microsoft 365 — bad decisions get expensive faster.

Business Central is Microsoft's SMB ERP for 10 to about 500 employees — accounting, inventory, purchasing, sales, production, project-based billing. Finance is part of the former F&O world and targets larger mid-market companies and corporations with complex financials, international consolidation, and deeper compliance requirements. We deliver Business Central — for Finance we refer to specialized F&O partners from our network and advise you independently of which world fits.

Microsoft requires that for every user with multiple Microsoft Dynamics 365 apps the first license is the most expensive variant (Base license). Each additional app for the same user can be obtained at the Attach price — functionally identical to the Base but typically 75–80% cheaper. Example: Microsoft Dynamics 365 Customer Service Enterprise as Base (€91/user/month) plus Microsoft Dynamics 365 Sales Enterprise as Attach (about €19/user/month) instead of €91 twice. Important: Attach licenses inherit the platform entitlements (Dataverse, storage) from the Base and bring no own capacity. An exception is Customer Insights as Attach, which retains its own capacity entitlement. Source: Microsoft Dynamics 365 Licensing Guide, May 2026.

Microsoft explicitly allows in the Licensing Guide May 2026: Microsoft Dynamics 365 Business Central Premium (€95.30/user/month, annually) may serve as a Base license to which Customer Service Enterprise, Field Service, or Sales Enterprise can be attached for about €19/user/month — instead of the standalone full prices of €91/user/month. Business Central Premium is the only non-Customer-Engagement license that qualifies as a Base for Customer Engagement Apps. Requirement: annual or longer contract term. The special rule only applies to the three named Customer Engagement Apps — Customer Insights, Project Operations, or the ERP apps are not attach-eligible on a Business Central Premium Base.

Since November 2025, the Premium tiers of the following Microsoft Dynamics 365 licenses each include 1,000 Copilot Credits per user/month: Sales Premium, Customer Service Premium, Finance Premium, and Supply Chain Management Premium. The credits are pooled tenant-wide and must be actively assigned to the right Power Platform environments. Standard, Professional, and Enterprise editions require a separate Copilot Credit pre-purchase (with up to 20% savings in the official Microsoft Pre-Purchase Plan). Economically, 1,000 credits correspond to about €190–€290 in value per month — from 4–5 agent actions per day per user, Premium pays off compared to Enterprise + separate credit purchase.

Microsoft New Commerce Experience (NCE) has been the binding licensing model for all Dynamics 365 CSP purchases since 2022. For each license SKU you choose a term — Monthly (around 20% more expensive than Annual), Annual (12 months), or Triennial (36 months, with up to 5% additional discount). After contract signing you have a 7 calendar-day cancellation window; afterward, the order is binding for the entire term — no reduction, no early termination. Licenses can only be increased, not reduced, during the term. NCE strategy is therefore one of the most important up-front decisions — we usually recommend a mix of Annual for core staff and Monthly for project or seasonal users.

Microsoft Dynamics 365 Contact Center is available both as a standalone license and as an add-on to Customer Service Enterprise. The list price as of May 2026 is around €105 per user/month for the standalone version and around €70 as an add-on to an existing Customer Service Enterprise license. Included are voice, digital channels (chat, SMS, WhatsApp, social), AI-driven routing, conversation intelligence and Copilot agent functionality. Telephony minutes are billed separately via Microsoft Calling Plans or a customer-owned SBC. Tenants that already have Sales Enterprise or Customer Service Enterprise can also acquire Contact Center via the attach logic at a lower price.

Both are possible — under NCE, Microsoft offers Dynamics 365 in three term variants: Monthly (monthly binding, about 20% premium versus Annual), Annual (12-month contract), and Triennial (36 months with up to 5% additional discount). Monthly-booked licenses can be cancelled or reduced at the end of each month — useful for project staff, fixed-term contracts, or trial phases. Annual and Triennial run bindingly over the full term; a reduction is not possible. As a Microsoft CSP reseller we can mix both term models within the same tenant — Annual for stable core staff, Monthly for volatile user groups.