Microsoft Dynamics 365 · Support
As a Microsoft Dynamics 365 partner, we are the specialists you can reach today — not next week. When your Dynamics 365 hangs, returns bad data, or a module breaks after an update, we respond in under 4 hours.
First-time customer offer
You choose the callback window — within 1 hour, 4, 24, or 48 hours (Mon–Fri, 8 AM – 6 PM CET). You choose the channel — phone or Microsoft Teams — and the language German or English. No contract commitment, no obligation.
Three support models
Which model fits depends on how business-critical your Microsoft Dynamics 365 implementation is and how predictable you want to make support demand.
Hour quota without contract commitment. You reach out when you need something, we bill by the hour.
Monthly service contract with a guaranteed hour quota and priority handling. Our standard for running Microsoft Dynamics 365 implementations.
Enterprise support with a dedicated contact and 24/7 options. For business-critical implementations with high downtime risk.
What we cover
Seven typical issues that reach us daily — from acute incidents to structural optimizations.
Plug-in pipelines that suddenly overwrite values after a release-wave update. Workflows that stop triggering in production but still work in test. Classic Microsoft Dynamics 365 Customer Engagement Apps and Business Central.
List views that take 30 seconds. Duplicates from a migration. Data-model drift between test and production. We analyze what to repair and what to redesign.
Users without access. Roles with too many rights. Team Member licenses that suddenly need full-user functions. We know the license matrix — and the right tool: our License Cost Calculator.
Power Apps, Power Automate, Power BI — as extensions to Microsoft Dynamics 365. We maintain existing extensions or build new ones without you having to hire specialists.
SAP, Oxaion, NAV, custom ERPs — anything that talks to Microsoft Dynamics 365 via API. We know master-data sync, order processing, exception handling. Live reference: our Intercompany Integration.
Microsoft release waves twice a year. Including customization compatibility check, test scripts, rollback plan. Automatically included in Application Care contracts.
Migration from Salesforce, NAV, Excel, Access, other CRMs. Data cleansing with Power Query, KingswaySoft, or Skribbla. Validation reports that show what fits before go-live and what doesn't.
You have a different partner — the cooperation has ended but the system keeps running. We take over maintenance. A code review in the initial conversation clarifies whether the takeover is realistic.
Our process
By phone (+49 69 401 507 260), email (website@arades.de), or Calendly slot. We capture the issue, assign a case ID, and give you a first classification.
First diagnosis within 24 hours. We look into the system (with your access), reproduce the error, check logs, identify the root cause. You receive a written assessment: what it is, what it costs, how long it takes.
With your approval we fix the issue. If it sits with Microsoft: we open a ticket, communicate with the Microsoft engineers, and keep you informed. You don't have to escalate yourself.
What we changed, why, with what consequences. So the same error doesn't happen twice — and so your next partner (or you yourself) can understand the system.
Qualification
We have done Microsoft Dynamics 365 since the CRM 3.0 era. That means we know the pitfalls, the archived limitations, the undocumented behaviors of the platform. Much of this isn't written down anywhere — we know it from lived projects.
Frequently asked questions
Within 4 hours during business hours (8 AM – 6 PM CET). A first diagnosis is provided within 24 hours, often much sooner.
Pay-per-hour from €180 net per hour, no contract commitment. Application Care contract from €720 net per month for 4 guaranteed hours with priority handling.
Yes. We take over the maintenance of existing customizations — from plug-ins to Power Platform extensions. A free code review in the initial conversation clarifies whether the takeover is realistic.
Yes. As a Microsoft Partner we have direct escalation paths to Microsoft support. We open tickets on your behalf, communicate with the Microsoft engineers, and document progress for you.
Microsoft Dynamics 365 Sales, Customer Service, Field Service, Project Operations, Customer Insights Journeys (Customer Engagement Apps), and secondarily Microsoft Dynamics 365 Business Central (SMB ERP). For the ERP apps Finance, Supply Chain Management, Commerce, and Human Resources we refer to specialized F&O partners from our network — see also our D365 ERP knowledge area.
Standard support 8 AM – 6 PM CET. 24/7 support only with the Strategic Care contract and a dedicated on-call team — specifically for business-critical implementations with high downtime risk.
Application Care is a monthly service contract with a guaranteed hour quota (from 4 h/month) and priority handling. Pay-per-hour is more flexible but without response guarantee. For business-critical systems we generally recommend Application Care.
15 min · free · no obligation
Bring your Microsoft Dynamics 365 issue into a 15-min call. We listen, classify, and tell you honestly what it costs — or whether you can solve the problem yourself.
Accompanying services
Engineering projects rarely stand alone — license logic, architecture clarification, quality gates, knowledge transfer, and follow-up operations usually run in parallel. Here are the most common accompanying services we add via Discovery Spike, sprint fixed price, or Application Care contracts.
Before · Architecture
Before implementation begins: tenant structure, data model, security concept, integration mapping. The result is an architecture document any engineering team can build on — including one other than us.
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Before · CSP
Which license bundles for which users, which add-on SKUs are required, where you are over- or under-licensed. Sourced as a Microsoft Licensing Partner — with the option to use CSP purely as control without margin maximization.
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During · Quality gate
An independent second opinion during a running implementation project — whether we run it ourselves or another partner does. CMMI-based quality gates, risk reviews, fixed price per gate.
During · Adoption
Not the classic two-day workshop that's forgotten a week later — but a dynamic learning program over 4–6 weeks with initial training, application phases, and follow-up sessions. Training matrix across roles and topics.
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After · Operations
After go-live: a predictable Application Care contract with a monthly flat fee, SLA-based. Includes releases, hotfixes, enhancements, tenant hardening — and continuous guidance rather than ticket-only response.
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After · Knowledge
When the original developers are gone, the predecessor partner is no longer reachable, or documentation is outdated — reverse engineering of the existing solution with a documented result: code map, data model, customization inventory.
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